Says Banned email when its not banned

[ranz]

Hello,

I have VB 4.1.2. A new member is trying to join but it says the email address have been banned. Since she is using a valid ISP email address (Bigpond) I thought it was strange. I have checked the system and there are definitely no bigpond email addresses banned. Any ideas how this user can join my site with her email address?

Thanks.

[Sage Knight]

If you are using any "StopForumSpam" integrated plugin or any other anti-spam service, Akismet (?) and if you have the e-mail validation option ticked, spam e-mail adresses won't be able to register. Tell that member to check with his/her ISP or contact the respective anti-spam services.