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RockStrongo
08-05-2011, 12:36 AM
I upgraded to ver 4.1.3 and recently have been having problems loading the site. My users started a thread and it's an alarmingly high number that are having this issue.

Here's what happens. When you either click on the bookmark or type the domain name into the URL bar, it loads an error page and says:

The webpage "www.xxxxxxxx.com" cannot be found
DNS error occurred. Server cannot be found. The link may be broken.

If you keep trying, it will eventually connect. Sometimes it's one refresh, sometimes it's 10-15. I found that if I clear my cookies, it loads. I can't find any information on this forum or on the web on what is causing this problem or how to address/fix it.

Please help, it's getting worse and worse by the day.

I'm using using Servint as my hosting company and I have a VPS.
RockStrongo
08-08-2011, 07:02 PM
No one has ever experienced this problem before?
nhawk
08-08-2011, 07:17 PM
If you type just the domain name and you get that error, it is a true DNS error. It has nothing to do with vBulletin.

Check your name servers to be sure they are properly configured.
Videx
08-09-2011, 12:23 AM
A link really would have helped so we could check it ourselves. But I agree it sounds like a nameserver issue. If you're on shared hosting or have tech support open a ticket with your host.
setishock
08-09-2011, 10:06 AM
Check this >
ACP > Settings > Options > Site Name / URL / Contact Details
Check the Forum and Homepage URL's. They should be HTTP://mysite.xxx without the www.
nhawk
08-09-2011, 10:32 AM
If you can only access a site with a url that does not contain the www, then the DNS for the site is not configured properly.

It means it is missing it's CNAME for www.
RockStrongo
08-13-2011, 10:55 PM
Check this >
ACP > Settings > Options > Site Name / URL / Contact Details
Check the Forum and Homepage URL's. They should be HTTP://mysite.xxx without the www.

I think that solved the problem. Thanks for the responses.
Reycer
08-13-2011, 11:43 PM
Check this >
ACP > Settings > Options > Site Name / URL / Contact Details
Check the Forum and Homepage URL's. They should be HTTP://mysite.xxx without the www.

Careful with this. In 4.1.5 it causes this issue: https://vborg.vbsupport.ru/showthread.php?t=268152