Skin.

[Tasking Mickey]

One of my users said, whenever she's browsing in the "orange" skin, whenever she ticks the Remember Me box, it doesn't keep her logged in.

However, whenever she's doing something in another skin, (ex, clicking on a forum) she gets redirected back to the orange skin.

Diagnoses on why?

[Tasking Mickey]

Bump.

[Tasking Mickey]

Bump. Please.

[Tasking Mickey]

Bump, anyone have an idea?

[Tasking Mickey]

Bump. Anyone got a clue?

[HMBeaty]

Is it only happening to that one user?

Have they cleared their cookies/cache/etc?

Do you have any other skins similar to the orange skin? If the same thing doesn't happen with the similar skins (if any) then I would say it's on the users end.

[Tasking Mickey]

Is it only happening to that one user?

Have they cleared their cookies/cache/etc?

Do you have any other skins similar to the orange skin? If the same thing doesn't happen with the similar skins (if any) then I would say it's on the users end.
Hmm, well, she told me she cleared it, but it didn't work, after 30 minutes or so, she gets logged out, apparently the "Remember Me" button isn't working even tho she checks the box after she logs in.

And if she clicked on a different style, and did anything else IN THAT different style, she'll get kicked back to the orange skin, so it's like if she does anything in any other skin, she'll get kicked back to the orange skin.

Any thoughts?

[kh99]

Those both sound like cookie-related things. Does she have cookies disabled?

[Tasking Mickey]

Those both sound like cookie-related things. Does she have cookies disabled?
Nope, she doesn't have cookies disabled. She cleared them, but it still didn't work.

Still any thoughts?

[BirdOPrey5]

What web browser is she using? Can she try another one?

[Tasking Mickey]

What web browser is she using? Can she try another one?
She's using Firefox 4, like me. And she says other people are going though the same problem, so it must be within the site shouldn't it?

[BirdOPrey5]

If it's not a cookie problem I can't imagine how it's a site issue.

[HMBeaty]

Do you allow your users to browse your site with both:
www.yoursite.com
and
yoursite.com
?

[Tasking Mickey]

Do you allow your users to browse your site with both:
www.yoursite.com
and
yoursite.com
?
Well.. when I go to mysite.com/forums/, it loads up fine, and same goes for www.mysite.com/forums/, they both load up fine.

Any other thoughts? she said, one user switched to the "blue" skin, and the problem stopped, but then she said another user uses the orange skin, without no problems.

So, what's up?

[HMBeaty]

Ok, here's a suggestion. Add this to your .htaccess to your root directory and see if it fixes the problem. This will redirect all non-www url's to www url's
RewriteEngine On
rewritecond %{http_host} ^yoursite.com
rewriteRule ^(.*) http://www.yoursite.com/$1 [R=301,L]
Be sure to replace yoursite.com with your url

[Tasking Mickey]

Ok, here's a suggestion. Add this to your .htaccess to your root directory and see if it fixes the problem. This will redirect all non-www url's to www url's
RewriteEngine On
rewritecond %{http_host} ^yoursite.com
rewriteRule ^(.*) http://www.yoursite.com/$1 [R=301,L]
Be sure to replace yoursite.com with your url
Root directory? as in the public_html folder? or in the forums folder?

[HMBeaty]

Root directory? as in the public_html folder? or in the forums folder?
public_html