suddenly can't log in and password reset doesn't work

[arlojones]

I can't log in either as a user or admin anymore. I clicked on the link to reset the password and receive a link to reset, but when I do and use the random password sent to me, it still says it is wrong. I've been at this for a few hours now and keep having to wait 15 minutes (incredibly annoying idea btw, fellas) to try again.

This freakin' software works for me, not the other way around. How can I work around this? thx

[Lynne]

You don't have to have the strikes system on (that incredibly annoying idea you talk of). Disable it when you can next get into your admincp.

1. Download a copy of the vBulletin zip file from vBulletin.com (if you don't already have it).
2. Once you have done so, extract the contents and navigate to the do_not_upload folder, from this folder select the file named tools.php and upload this to your /admincp/ directory on your board (via. FTP).
3. Type in the path to the file in your address bar, e.g. http://www.yourboard.com/forums/admincp/tools.php
4. Enter the details required.
5. You will then be presented with a list of options, you'll need to look for one which says 'Reset Cookie Domain' and follow the on screen instructions.

Once this has been done, remove tools.php from your AdminCP folder.

[Sharkyman]

Doesn't work :(.

--------------- Added 1304527970 at 1304527970 ---------------

I get:

Warning: require_once(./install/includes/class_upgrade.php): failed to open stream: No such file or directory in /customers/doublefinish.com/doublefinish.com/httpd.www/admincp/tools.php on line 44 Fatal error: require_once(): Failed opening required './install/includes/class_upgrade.php' (include_path='.:/usr/share/php') in /customers/doublefinish.com/doublefinish.com/httpd.www/admincp/tools.php on line 44

[Lynne]

Please make sure you have an /install directory with all the default contents.