switch editor mode gone missing [for some users]

[dacho]

I receive complaints from multiple users who have no possibility of "switch editor mode"
It happens to different users, with the FF browser and browser chrome (I'm not sure if it's even with FF or only in chrome)
Me I see correctly and can change the "switch editor mode"
They does not get thie icon https://vborg.vbsupport.ru/external/2010/12/24.png - they get this one: https://vborg.vbsupport.ru/external/2010/12/25.png
Or for other does not display icon for them at all

In vboptions > message posting interface > enable clickable message.... - all set to WYSIWYG editor

What do you propose to do?

[Lynne]

I suggest they check what they have set in Settings > General settings > Message Editor Interface . WYSIWYG doesn't work in Chrome at all.

[dacho]

I suggest they check what they have set in Settings > General settings > Message Editor Interface . WYSIWYG doesn't work in Chrome at all.

I check for them, there set to : WYSIWYG
and you said that WYSIWYG doesn't work in Chrome

thanks Lynne