Users cannot log in

[matahari77]

I am currently running 3.8.1 Patch Level 1

I have 2 users with the same IP (co-habitating). I have disabled any IP hacks.
The users are unable to login to my forum. I made them each a new user account and they were able to log in once, then log out, then the login info didn't work and they were rejected.

I have searched the admin panel high and low and cannot find an answer to why this is happening.

Any help would be appreciated.:confused:

Forgot to mention...I CAN personally login with their information, but they cannot.

[BirdOPrey5]

Sounds like their browser isn't handling the cookies right- see if they can upgrade or change browsers... best would be if 1 could use one browser and the other a different one- but it shouldn't be happening.

What exact error are they getting?

[matahari77]

they are getting you have used xx out of xx attempts at logging in, if you forgot your password, etc.

Getting quite frustrating. The board is closed registration, private. I have tried adding them as new members twice with the same results, so I figure it has something to do with them, but what?

[BirdOPrey5]

they are getting you have used xx out of xx attempts at logging in, if you forgot your password, etc.

Getting quite frustrating. The board is closed registration, private. I have tried adding them as new members twice with the same results, so I figure it has something to do with them, but what?

I wonder if someone from somewhere else isn't trying to 'hack' their account using all their login attempts?

[matahari77]

That would make sense, only I am able to get in with their account info. I am manually adding them as new users and picking passwords which instantly do not work :rollseyes: