Loop & Tools.php not working

[XYZ1234]

No one can log into my forum as it loops to login screen every time.

I guess this is a cookie path problem, so I uploaded tools.php but when I enter customer number it also loops back.

Whats wrong?

Thanks

[Marco van Herwaarden]

Make sure you are using the tools.php from the same license as your forum software and use that customer number.

[XYZ1234]

That was well spotted, I have 2 liscenses and I used tools from a different one, thanks very much!

[XYZ1234]

I have reset cookie path and domain and it still loops .Help me please :(