I need your help guys

[matthewhotdude]

I'm not 100% sure if I am allowed to ask this here if not I am sorry.

But I am having problems with random people not being able to access my site, and I need some traceroute reports to trouble shoot.

So could you visit my site http://www.chattaboxforums.com and if you can not access it do a traceroute report for me

Windows:
Click Start, Run, type 'cmd' and press enter.
Type 'tracert chattaboxforums.com' and press enter.
Right click in the prompt, click Mark, highlight the entire output of the trace route and press enter.

Mac:
Open Finder, Applications, Utilities.
Launch the Terminal Application.
Type 'traceroute chattaboxforums.com' and press enter.

Linux:
Open a shell prompt.
Type 'traceroute chattaboxforums.com' and press enter.


and give me the results....I'm not spamming trying to get hits to my site, were just having a weird problem at the moment where a lot of users can't access the site...seems to be up and down like a yo yo

[Brandon Sheley]

I could access it just fine
have you changed host lately, or edited any of the general settings?
what screen to users get if they can't access it?

[matthewhotdude]

Nope, havent changed host, havent changed any settings...could some vbulletin settings cause this??


this is the error reported

ERROR
The requested URL could not be retrieved
________________________________________
While trying to retrieve the URL: http://www.chattaboxforums.com/
The following error was encountered:
• Connection to 83.223.104.6 Failed
The system returned:
(110) Connection timed out
The remote host or network may be down. Please try the request again.


It seems completly random sometimes it will work for people sometimes it wont

--------------- Added 1276186479 at 1276186479 ---------------

the thing is it will work at first but if you navigate a few pages it just stops

[Videx]

Working fine here too. No, it doesn't sound like a vb problem. Have them clear their cache and cookies, and try a different browser.

[Marco van Herwaarden]

Do you have any firewall (hardware/software) running? Ot other software that might limit the connections?

[matthewhotdude]

Yes, it turns out it was the firewall, it would let people on browse a few pages then block them for 30 mins. It's a good job one of my members had my personal email address else I would'nt have know because strangely it was letting me on ok

[Videx]

You should post the solution for future reference. Exactly which firewall was at fault, and how did you stop it from acting up like this.