Server not found

[leannet]

My site has been down for over 24 hours now my members and I are all getting this message:
Server not found and sometimes nothing happens at all just a white blank screen.

Is there anything I can do to fix it ?

[borbole]

My site has been down for over 24 hours now my members and I are all getting this message:
Server not found and sometimes nothing happens at all just a white blank screen.

Is there anything I can do to fix it ?

What is the full exact error you are getting? Did you do any modification/s to your forum prior to this issue? But my guess is that it is a server problem. Try to contact your host about it.

[Marco van Herwaarden]

Server not found is most likely a DNS issue or the server is down. Contact your host.

If you would post a link, someone might be able to give a more precise answer.

[leannet]

What is the full exact error you are getting? Did you do any modification/s to your forum prior to this issue? But my guess is that it is a server problem. Try to contact your host about it.

The full error:

Server not found
Firefox can't find the server at www.mumsmeeting.com.

* Check the address for typing errors such as
ww.example.com instead of
www.example.com

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.



No I didn't do any modifications.





erver not found is most likely a DNS issue or the server is down. Contact your host.

If you would post a link, someone might be able to give a more precise answer.
Who would my host be?
My site is www.mumsmeeting.com

[Marco van Herwaarden]

There is no DNS registration for mumsmeeting.com as far as i can tell. I also can not tell you who your host is, only you (or the person who installed your forum) knows that.

[Boofo]

Marco, I got a who-is on it first off. The name servers are:

NS1.ZOINTS.COM
NS2.ZOINTS.COM

Contact email: info@zoints.com

[leannet]

Should I contact Zoints and ask them whats going on ?

[Boofo]

Yes, I would contact them at the link I posted above. It looks like they are out of Arizona.

[leannet]

Thanks for the replies I contacted them but no reply yet. My site fixed itself like it always does and was ok for a few days now I'm getting this message:

Database error
Invalid SQL:

I have not done any upgrades or made any changes I haven't even been in AdminCP

[Marco van Herwaarden]

I don't get an error when i visit your forum now.

And without the error text it is not possible to guess what was wrong.

[leannet]

The forum loads and I can browse around, but threads can not be read.
This is the message:

Database error in vBulletin 3.7.1:

Invalid SQL:

SELECT a.*, au.*, post.userid, post.postid
FROM post AS post
INNER JOIN award_user AS au ON (au.userid=post.userid)
INNER JOIN award AS a ON (a.award_id=au.award_id)
WHERE 1=1
AND post.postid IN (0,864427,864429,864430,864431,864433,864523)

GROUP BY au.issue_id
ORDER BY a.award_displayorder ASC;

MySQL Error : Can't create/write to file '/tmp/#sql_53de_0.MYI' (Errcode: 13)
Error Number : 1
Request Date : Tuesday, May 25th 2010 @ 03:53:17 AM
Error Date : Tuesday, May 25th 2010 @ 03:53:17 AM
Script : http://www.mumsmeeting.com/showthread.php?p=864523
Referrer : http://www.mumsmeeting.com/
IP Address : xxxxxx
Username : "my name"
Classname : vB_Database_MySQLi
MySQL Version : 5.0.90-community

[Boofo]

Are you using some sort of award hack?

[leannet]

Yeah I am, I installed it ages ago.

--------------- Added 1274780125 at 1274780125 ---------------

I just disabled the award hack and now my forum seems to be working again.
Thank you.

I didn't edit the hack and haven't given anyone an award for ages, do you have any idea why it could be affecting my forum now?

[Marco van Herwaarden]

The error is:
MySQL Error : Can't create/write to file '/tmp/#sql_53de_0.MYI' (Errcode: 13)

This means that MySQL can not create a temporary table for sorting when needed. You should try to either:
- reboot the server
- Clean up you /tmp directory
- Check permissions on the /tmp directory

You might need to contact your host about this.

Disabling 1 product doesn't ensure that you will not run into the same problem later.

[Boofo]

Yeah I am, I installed it ages ago.

--------------- Added 1274780125 at 1274780125 ---------------

I just disabled the award hack and now my forum seems to be working again.
Thank you.

I didn't edit the hack and haven't given anyone an award for ages, do you have any idea why it could be affecting my forum now?

As I have not seen that hack, I have no idea what is going on. I would post about it in the thread and see if anyone else has run into any problems.

I would also follow Marco's advice and contact the host with the error and see what is going on with the /tmp directory.

[leannet]

I've contacted the host but no reply yet.
The hack is called Yet Another Award System 3.6

The site is working ok but still getting error when clicking on usercp

Database error in vBulletin 3.7.1:

Invalid SQL:

SELECT pm.*, pmtext.*, userlist_ignore.userid AS ignored
,icon.iconpath, icon.title AS icontitle
FROM pm AS pm
INNER JOIN pmtext AS pmtext ON(pmtext.pmtextid = pm.pmtextid)
LEFT JOIN userlist AS userlist_ignore ON
(userlist_ignore.userid = 2 AND userlist_ignore.relationid = pmtext.fromuserid AND userlist_ignore.type = 'ignore')
LEFT JOIN icon AS icon ON(icon.iconid = pmtext.iconid)
WHERE pm.userid = 2
AND pm.messageread = 0
ORDER BY pmtext.dateline DESC
LIMIT 5;

MySQL Error : Can't create/write to file '/tmp/#sql_53de_0.MYI' (Errcode: 13)
Error Number : 1

[Boofo]

According to this:

http://serverfault.com/questions/84890/cant-create-write-to-file-tmp-sql-xxxx-myi-errcode-13

It looks like your permissions on /tmp are wrong. You will need to contact the host and have them check that out.