server change

[p@ndu]

hi

i own a site and it was hosted on 2ip.com previously and now i changed it to hostgator.com

but now i have problem acessing the site if i use a online proxy browser then i can acess my site and many users also have the same problem

i have changed the server names also correctly and have imorted sql file also and i got import sucessfull

but now when i acess the site i get the 2ip.com page only not my site can some one help me with this

i cleared my cache and everything but having same problem

[agitated]

Ask hostgator support to check your DNS and nameserver records.
Sounds like they are incorrect or haven't propagated yet.

EDIT**

Quite often this can help.
In a command window type....

ipconfig /flushdns

[p@ndu]

i have asked them and they are telling that site is up and nameserver records are also correct

and i tried of using it ipconfig/fiushdns but no use same problem

[agitated]

There is a problem with your DNS records

They report as FAIL Mismatched glue

ERROR: Your nameservers report glue that is different from what the parent servers report. This will cause DNS servers to get confused; some may go to the IP provided by the parent servers, while others may get to the ones provided by your authoritative DNS servers. Problem record(s) are:

details removed

[Michael.A]

how did you cheek they?

[p@ndu]

can some one tell me what to do now

[Brandon Sheley]

ask your host, or get a real host who will help you with support ;)

[p@ndu]

is their anyway to check it myself

[agitated]

There is another explanation. Your IP may be firewalled.

[p@ndu]

not only foe me for somany users in my site are not getting the site

[snakes1100]

This is hostgators issue and they need to resolve it if you dont have access to edit your dns records on their service.

As Loco stated, if they wont help you, get a better host that knows how to support a customer correctly.

[medicalforums]

I had exactly the same problem when I moved to hostgator
The issue was the nameservers and the DNS records had to propagate
until it can propagate you can check your website using the following URL
http://IPaddress/cPanelusername

Don't use hostgator chat, use the ticket system or call them

[ChopSuey]

Open command prompt and type in tracert then take an image of that and give it to your host.
Heres instructions
How to Use the Traceroute Command

Traceroute is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination, or fails to and is discarded. In addition to this, it will tell you how long each 'hop' from router to router takes.

In Windows, select Start > Programs > Accessories > Command Prompt. This will give you a window like the one below.

Enter the word tracert, followed by a space, then the domain name:

copy and paste or take a screenshot and upload the image and send this information back to us in a support ticket.

[p@ndu]

ok thank you it got resolved i tols hostagtor about this thread and with in an hour my problem got resolved

[ChopSuey]

Glad to see its resolved. How did your host resolve it?

[agitated]

Glad it's resolved. Amazing how initially they told you it was fine, yet they see a bit of bad publicity and they suddenly fix it. . :rolleyes:

[p@ndu]

ya as soon as i showed them this thread they did it in no time