microSUPPORT (Ticketing & F.A.Q)

[MaryTheG(r)eek]

Removed by the Author because:

For 7 mods, there are 1905 downloads but only 577 clicked installed.
For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION
After all, I'll stop be the idiot on this market.

Maria
microSUPPORT
ver 1.2.0 (Released 11 May 2009)

Fully working Ticketing & F.A.Q Support Module

by MicroHellas
http://www.microhellas.com (http://www.microhellas.com/)

Compatible with versions: 3.6.x - 3.7.x - 3.8.x


1.- Usage

I developed this module for my own use. I used to use in the past Kayako and DeskPRO. Really professional support scripts but with so, so, so many features for my needs, so finally I was wasting more time trying to use them, than to offer real support. That's why I decided to code my own module, having in mind to be easy like usining emails, but of course with much more features. Now, I'm sharing this with you, wishing to become a useful tools in your hands.

2.- Installation






The installation is pretty easy, has been checked many times for installing and uninstalling the product. Just follow these steps below:
Download and unzip the file microSUPPORT.zip
Open the folder vbulletin and select all files and subfolders inside it
Connect to your website and open the directory where is your vBulletin installation (usally forum, forums, portal etc).
Upload the selected files to your site. If you fellow the right way then the file support.php must be on the same level as the index.php file of vBulletin.
Before any new installation is good to backup your database before, even if nobody is doing it (including me). At lease turn your site off
Check at your AdminCP->vBulletin Options->Plugin/Hook System that Plugin system is enabled.
From your AdminCP->Plugin System->Manage Products choose Add/Import Product and import the product: product-microsupport.xml3.- Configuration







As every vBulletin product, you need to make some initial configuration before it goes live.
MicroSUPPORT Options
Setup FAQ categories, Support Departments, Supported Products. Setting Ticket statuses is optional as you can only edit them. Actually this is only for those operating a non-English site, to translate the statuses. Otherwise you can't add/delete statuses.
Setup usergroup permissions.4.- Template Modification


The module is using it's own templates, so it doesn't needs any template modification except if you want to add a link to the navbar. In this case you need to modify the NavBar template.

Open it and find:

<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">
$vbphrase[calendar]</a></td>


Add below:

<td class="vbmenu_control"><a href="support.php$session[sessionurl_q]">
Support</a></td>








5.- Copyright
You can modify the code as you like to meet your special needs
You can distribute this module AS IS, but NOT FOR PROFIT
My copyright link must remain always visible.
Even if there is an option to automatically turn off my copyright link, you can't do that unless you're member of my club.

6.- Others
There is no commercial version, but in the upcoming days should be a special version just for my club's members.
Support is limited due to lack of FREE TIME.7.- Version 1.1.0 New Features & Bug fixes
Fixed the bug where the email didn't sent to client by using mail function instead vbmail.
Added attachment option to new tickets and replies
Added filtering option to ticket listing (Tech section). Now a Technician can eliminate the amount of tickets by filtering them by Department and/or Product and/or Ticket status.
More options in microSUPPORT general options:
Different email to user for new ticket than the reply
Default email address (Technician) for notifications for new tickets or new replies.
Email footer
HTML emails to user
Email priority
User salutation in email
Allowed attachment types.


8.- How to upgrade
Unzip and upload all files and folders
CMOD 777 directory microsupport/attachments/
Import product-microsupport.xml checking to overwrite.
Set the extra options9.- Version 1.2.0 Bug fixes
In ticket view the data of original post were wrong. Fixed.
When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.10.- Upgrade from 1.1.0 to 1.2.0
Upload file support.php
Import product-microsupport.xml checking to overwrite.
Enjoy it
Maria

[MaryTheG(r)eek]

1.- Known Bug

The email which is sending to user after a technician's reply, doesn't includes the bodytext. If I can't fix it withing next days, I'll use another way to get the predefinied email.

2.- Missing feature


I let out the attachment upload as I'm waiting a response to my post:
https://vborg.vbsupport.ru/showthread.php?t=213068
to see if I can use the attachment feature of vbeditor. If I can't find how to do it, I'll add a normal upload there.


Maria

[Mutt]

looks very nice.

does this replace the existing FAQ? if so does it import the exisitng FAQ entries?

[MaryTheG(r)eek]

looks very nice.

does this replace the existing FAQ? if so does it import the exisitng FAQ entries?

No, sorry. You can replace the existing by changing the link to point to support.php but the only way to import FAQ is the manually copy & paste. Also by importing them you're loosing the best feature of F.A.Q to format the answer using the editor.

Maria

[Hostboard]

Can unregistered/not logged in users use this? If so does it have CAPTCHYA for them?

[MARCO1]

So Good !
Rating and Installed

[EagleNick]

Something I've been on the lookout for. Thank you! Looks promising. Will test it out. :D

[regitbull]

nice mod.

[Hornstar]

This looks quite nice. When vb 4 comes out later this year will you update it for that?

[yahoooh]

wonderfull

[Trip]

Hi Maria,
Thanks for writing this useful tool.
Catching an error on support.php?do=newticket Something about "missing ) after argument list"

Sorry I couldn't give more details but this is what FF & IE fetches when a new ticket is opened. A coder I am not ;)

[MaryTheG(r)eek]

Can unregistered/not logged in users use this? If so does it have CAPTCHYA for them?

This is a for members only helpdesk, that's why I haven't added an email field in the ticket form. If someone is unregister how should be possible to check his/her tickets. Everything is controlling by userids.

Maria

[MaryTheG(r)eek]

So Good !
Rating and Installed

Thank you Marco:) I believe that it will be a usefull tool especially in hands of professionals Coders/Designers operating their own site, to eliminate the time that they need for supporting their members. This was the main reason that I developed it.

Maria

[MaryTheG(r)eek]

This looks quite nice. When vb 4 comes out later this year will you update it for that?

I believe that it will compatible without any changes, that's why is compatible with 3.6.x, 3.7.x. I never user any exotic vB function and never follown the thread mechanism. The code is simple php code just the database functions are using vB style, something that I believe that will remain unchanged.

In any case, as I'll use it in my own site, for sure I'll try to continue using it there with every new vb version.:)

Maria

[MaryTheG(r)eek]

Hi Maria,
Thanks for writing this useful tool.
Catching an error on support.php?do=newticket Something about "missing ) after argument list"

Sorry I couldn't give more details but this is what FF & IE fetches when a new ticket is opened. A coder I am not ;)

hmm... it must be comes out from the javascript function which checks for empty fields. Thank you for pointing me that bug.

Maria

[Wayne Luke]

I believe that it will compatible without any changes, that's why is compatible with 3.6.x, 3.7.x. I never user any exotic vB function and never follown the thread mechanism. The code is simple php code just the database functions are using vB style, something that I believe that will remain unchanged.


If you use templates then it will need to be updated for vBulletin 4. The entire template system has been rewritten.

[MaryTheG(r)eek]

If you use templates then it will need to be updated for vBulletin 4. The entire template system has been rewritten.

Thank you for the info. Really appreciated. I believe that template system should not be an issue for updating it. By the way, as you gave me the honor to reply, could you please give a look at my post:
https://vborg.vbsupport.ru/showthread.php?t=213068

Just tell me if its a mistake of my side, or in general vBeditor dosen't supports attachment functions outside thread mode.

Maria

[ChrisDoT]

would love a combined addon, microSupport and microRequests.
i just launched a new website and have a lot of feature requests,
and a few support requests.

why two addons?

[MaryTheG(r)eek]

would love a combined addon, microSupport and microRequests.
i just launched a new website and have a lot of feature requests,
and a few support requests.

why two addons?

Never thought something like this. Great idea:) Do you think that because I'm coder I'm more clever than others or that I can think better?

Maria

[ChrisDoT]

why two addons?

Never thought something like this. Great idea:) Do you think that because I'm coder I'm more clever than others or that I can think better?

Maria

:confused:

just one simple question, why TWO products, just wondering, you released both in the same week?
Support, Ticketing, FAQ, Requests... all still the same category, or not?

what i think? I think microRequests should merge into microSupport.

[mrtroybaker]

Is there an option to have mads/admins e-mailed or PMed when a user makes a ticket? Or do you have to keep checking over and over.

Love your Mods Marie. Thank you

[MaryTheG(r)eek]

:confused:

just one simple question, why TWO products, just wondering, you released both in the same week?
Support, Ticketing, FAQ, Requests... all still the same category, or not?

what i think? I think microRequests should merge into microSupport.

...haha.... Don't be confused... I haven't any bad thought replying to your question. Simple I didn't thought to merge these products in one. Actually microREQUESTS, was an old mod that I've developed for my own use. I just changed a bit its code and interface. microSUPPORT is a new module.

That's why I'm always saying "Suggest... suggest". Sometime even simple things are not coming to my mind.

Maria

[MaryTheG(r)eek]

Is there an option to have mads/admins e-mailed or PMed when a user makes a ticket? Or do you have to keep checking over and over.

Love your Mods Marie. Thank you

When I'll release the next version in the upcoming days, including the functions that I left out, I'll include what you asked for. It's not lot of work to do.

Maria

[MaryTheG(r)eek]

1.- Version 1.1.0 New Features & Bug fixes

Fixed the bug where the email didn't sent to client by using mail function instead vbmail.
Added attachment option to new tickets and replies
Added filtering option to ticket listing (Tech section). Now a Technician can eliminate the amount of tickets by filtering them by Department and/or Product and/or Ticket status.
More options in microSUPPORT general options:
Different email to user for new ticket than the reply
Default email address (Technician) for notifications for new tickets or new replies.
Email footer
HTML emails to user
Email priority
User salutation in email
Allowed attachment types.



2.- How to upgrade

Unzip and upload all files and folders
CMOD 777 directory microsupport/attachments/
Import product-microsupport.xml checking to overwrite.
Set the extra options
3.- Known Bug

Javascript check for empty title in new ticket doesn't works

[tlwwolfseye]

Great Mod, but i have a question. MIght sound stupid. :)

How can I delete a ticket ? Because I can only close and view one, but not delete. What do I miss here ? :)

Wolfseye

[alqloob alsahya]

Very beautiful work of Maria :up:
Thank you

[MaryTheG(r)eek]

Great Mod, but i have a question. MIght sound stupid. :)

How can I delete a ticket ? Because I can only close and view one, but not delete. What do I miss here ? :)

Wolfseye

You missing something easy. At least as I know, none of Support scripts has this function, as a ticket must remain for history. Closing a ticket is equivalent to deletion. But ok, I can add this feature, is not a big deal:)

Maria

[tlwwolfseye]

But ok, I can add this feature, is not a big deal:)
Maria

That is greatly appreciated. :) Very cool Mod.

[MaryTheG(r)eek]

That is greatly appreciated. :) Very cool Mod.

But I'll do it such a way that only technicians can delete tickets. The ticket owner (user) will be still available only to close a ticket. By letting the user to delete a ticket maybe causes problems.

[Sofia]

Thank you Maria. Good mod ;)

[Sofia]

Just a strange thing, Maria :

When a member add a new ticket, he can add (of course) a description in the ticket. But after, when a technician replies to the ticket, the original description (added by the member) disappears and the original description is replaced by the technician response.

Is it normal?

[MaryTheG(r)eek]

Just a strange thing, Maria :

When a member add a new ticket, he can add (of course) a description in the ticket. But after, when a technician replies to the ticket, the original description (added by the member) disappears and the original description is replaced by the technician response.

Is it normal?

Of course is NOT normal:confused: But it's so starnge too, as there is no any logic way to do something like this, just because original ticket (text) goes to different table (microsupport_tickets), while all replies are storing to microsupport_ticket_replies.

Give me some time to check it, maybe I did code overwrite in my last release yesterday. But as I can see in the screenshoots above, the texts are different on all posts. Maybe have you confused from the listing? At the top appears the original ticket and below you can see a listing of all replies. At the end is the editor to add reply. Can you see them?

Maria

[Sofia]

Yes, see the attachment in my post.

The lats reply is "ouuuuusdssdfdsfdsffsd" and now, description is "ouuuuusdssdfdsfdsffsd".

[MaryTheG(r)eek]

Yes, see the attachment in my post.

The lats reply is "ouuuuusdssdfdsfdsffsd" and now, description is "ouuuuusdssdfdsfdsffsd".


As I thought... It doesn't actually replaces the data but rather is SHOWING wrong data. I'll fix it within an hour.

Thank you for posting it:)

Maria

[MaryTheG(r)eek]

This is a Bug fix release


1.- Version 1.2.0 Bug fixes

In ticket view the data of original post were wrong. Fixed.
When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.

2.- Upgrade from 1.1.0 to 1.2.0

Upload file support.php
Import product-microsupport.xml checking to overwrite.

[tlwwolfseye]

This is a Bug fix release


1.- Version 1.2.0 Bug fixes

In ticket view the data of original post were wrong. Fixed.
When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.

2.- Upgrade from 1.1.0 to 1.2.0

Upload file support.php
Import product-microsupport.xml checking to overwrite.


Didnt you say you add a DELETE function for tickets ? Please. ;) Thanks in advance.

[MaryTheG(r)eek]

Didnt you say you add a DELETE function for tickets ? Please. ;) Thanks in advance.

Bug fixes have priority over new features.;)

[Sofia]

Thanks a lot, Maria. Works perfectly now.
Very good mod ;)

[tlwwolfseye]

Ok, thanks. ;) Let me know in case you have that "Feature" added. Until then I install the old HelpDesk Mod.

[Sofia]

Bug reported : The title of a ticket doesn't show in the navbar (when you view a ticket).

Suggestion :
We can't edit ticket content and title.
We can't delete tickets.
We can't edit technician replies
We can't delete technician replies
And every technician should be able to make them

[MaryTheG(r)eek]

Bug reported : The title of a ticket doesn't show in the navbar (when you view a ticket).

Suggestion :
We can't edit ticket content and title.
We can't delete tickets.
We can't edit technician replies
We can't delete technician replies
And every technician should be able to make them

Thank you for your bug report, but as for the suggestions I've to say the same as a previous post. This is the way that ticketing is working. Nobody can edit/delete something if you really want to have a reable and trusted support. All posts/replies must remain untouched to avoid arguments like ..."I didn't said it... I said that".
That's why (and only in support script as I know), instead of "Delete", there is "Close" option.

Maria

[Sofia]

Thank you for your bug report, but as for the suggestions I've to say the same as a previous post. This is the way that ticketing is working. Nobody can edit/delete something if you really want to have a reable and trusted support. All posts/replies must remain untouched to avoid arguments like ..."I didn't said it... I said that".
That's why (and only in support script as I know), instead of "Delete", there is "Close" option.

Maria

Ok, thank you for this reply, Maria. ;)

[MaryTheG(r)eek]

Suggestion :
We can't edit ticket content and title.
We can't delete tickets.
We can't edit technician replies
We can't delete technician replies
And every technician should be able to make them

The only that I forgotten to add, is that a technician to be able to change Department/Product. I'll add it with some extra features that I've in mind (eg predefinied replies), but only for members like you. You know what I mean.

Maria

[xug]

When I close a ticket with a comment I end up with an 500 internal server error, what could that be, I see no clue on my screen.

[chick]

Does anyone know how the priority in the permissions is suppose to look, or be set? do we put 1,2,3,4,5 in there? Can we only use 1 or 4 or do we put all levels in there????

[skol]

I have a problem...I think the functions.php just broke my board..I have blank everything..

[MaryTheG(r)eek]

Does anyone know how the priority in the permissions is suppose to look, or be set? do we put 1,2,3,4,5 in there? Can we only use 1 or 4 or do we put all levels in there????

Unlike other mods that let members assign a priority (99% of them assign "Emergency") and loose the sense of this feature, I moved the prioriy to usergroups. So, let's say that you've a paid subscription. It's logic to assign to that usergroup, Level1, which means that their tickets will appear always on the top. On the same meaning you can assign tickets from Moderators Level 2, tickets from register member Level3 or Level 4 ect.

As a single word you'll assign 1 number in range 1-5

Maria

[MaryTheG(r)eek]

I have a problem...I think the functions.php just broke my board..I have blank everything..

That's impossible. Have you got any error message?

[skol]

not a sausage..i'm not saying it's the mod at the moment just that everything went blank once added..And we are struggling to get a back up on..

That's impossible.

Not when we back up before we install...

[Black Tiger]

Marked as installed but will really install it in a couple of days.
I was waiting for something like this.:)

[mrtroybaker]

Maria,
Love your work
When I click "tickets to do" I get th efollowing error

Fatal error: Call to undefined function: getsearchstatus() in /home/content/k/a/h/kahunadog/html/support.php on line 828

When try to submitt ticket I get this
Internal Server Error

[MaryTheG(r)eek]

Maria,
Love your work
When I click "tickets to do" I get th efollowing error

Fatal error: Call to undefined function: getsearchstatus() in /home/content/k/a/h/kahunadog/html/support.php on line 828

When try to submitt ticket I get this
Internal Server Error

Have you updated by re-uploading function.php from microsupport/includes/ ??

Maria

[GeorgeB85]

I added this, and went ahead and set up all categories and so forth, but I dont see any where on my forum to go to it. I did go to mydomain.com/support.php but then it told me I didn't have permissions, which doesn't make sense since I am the administrator/owner of the forums..any advice?

[yotsume]

This looks great. Now all it needs is a real billing and payment system!

Please tell me you will add a billing and payment system to this!?

[GeorgeB85]

For some reason, I just logged into a few user accounts, and none of them can access the support system.

[GeorgeB85]

Ok, I figured out how to make it all appear, by editing the permissions. I have departments set up, but none of them are showing up in the support system when you click on new ticket nor does priority level show up...

[GeorgeB85]

Ok, I figured out how to make it all appear, by editing the permissions. I have departments set up, but none of them are showing up in the support system when you click on new ticket nor does priority level show up...

To solve this, click on "yes" when it says "Do you want to use products" via options in admincp.

Good mod! Definitely should come in better handy then just setting up a support forum.

How come when the support system sends out emails after someone sends a support ticket, the from email address is "the@" whatever domain name the recipient is? For instance, if someone has a yahoo email the sender will be "the@yahoo.com" but shouldnt it come from the domain the forum is on? Any way to change it?

[Andyrew]

Bug: If you disable products it stops the department from working, when i disable products the display then is wrong and also departments won't show the drop down list of departments.

[mrtroybaker]

Have you updated by re-uploading function.php from microsupport/includes/ ??

Maria

Im going to do a complete removal and reload. I will keep you posted.

Love your work!!

[mrtroybaker]

UPDATE:
did a complete reinstall and working fine. Thank you!!!

[MaryTheG(r)eek]

This looks great. Now all it needs is a real billing and payment system!

Please tell me you will add a billing and payment system to this!?

Why to do something like this while vBulletin has it ready? Let me explain. Let's say that you want to have a paid support. Just add a usergroup eg Support, then add a paid subscription which will upgrade members to the usergroup Support, and finally give permissions to that usergroup to access Support. Much more, you can assign different support priority by usergroup.

Maria

[MaryTheG(r)eek]

Ok, I figured out how to make it all appear, by editing the permissions. I have departments set up, but none of them are showing up in the support system when you click on new ticket nor does priority level show up...

Priority level assigned by the user is useless as everybody counts his issue emergency. That's why I moved the priority according to usergroup. In my opinion this has more sense.

Maria

[R*NightOwl]

Hello i have a problem with this mod, i don't know if this has been mentioned in previous threads but when i try to access "support.php" it tells me:
nightowl, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

However i am the root admin, i will keep fiddling with it, and great idea marked as installed :D

[MaryTheG(r)eek]

However i am the root admin, i will keep fiddling with it, and great idea marked as installed :D

Being Administrator doesn't means that you can access it if you haven't setup usergroup permissions. Without assigning these permissions all usergroups can do nothing.

Maria

[mrtroybaker]

In the e-mail sent, where can I change where i says

A new reply has been post. Please get action.

[MaryTheG(r)eek]

In the e-mail sent, where can I change where i says

A new reply has been post. Please get action.

As this email is going to admin or moderator, didn't paid attention to make it configurable. But if you want to change it, then open support.php and find:

$message = "A new reply has been post. Please get action.";


Change it as you like, save and upload

Maria

[MaryTheG(r)eek]

I just released in my site version 1.3.0 with follow features:
Added a fancy feature which shows the average response time of last 30 tickets. Just like in vbulletin.com
Added an option where admin can setup after how many hours of client inactivity a ticket will auto close using cron.
Now technicians and ticket owners can delete a ticketMaria

[Brathamike]

im getting this error

you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

and im the admin i should be able to access this page?..Also how do i set permissions so i can accesss the pages

thanks

[Brathamike]

nevermind i found it :)

[Brathamike]

Very nice product been looking for this for a long time. Just got done testing it i love it. Only 1 thing i would love to see is some kind of notice near the ava pic under 'New Post' letting people that they got a reply on there ticket. That would be a A ++ but you get a A+

great product keep up the good work

[mrtroybaker]

I just released in my site version 1.3.0 with follow features:


It will not let me d/l from your site :(

[MaryTheG(r)eek]

Very nice product been looking for this for a long time. Just got done testing it i love it. Only 1 thing i would love to see is some kind of notice near the ava pic under 'New Post' letting people that they got a reply on there ticket. That would be a A ++ but you get a A+

great product keep up the good work

I've marked it for next update. Please note that there is already a newer version in my site.

Maria

[Trana]

I received the following error when submitting a ticket:


Warning: mail() [function.mail]: Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in [path]\support.php on line 568

Warning: mail() [function.mail]: Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in [path]\support.php on line 575



The proper variables are set in my php.ini

[MaryTheG(r)eek]

I received the following error when submitting a ticket:
The proper variables are set in my php.ini

Unless if it was a temporary server down (PHP) or your mailserver, it's the first time that I'm seeing a PHP configuration without (or maybe wrong configuration) mail() function. As you can see in the message, the function is correct just there is no connection to mailserver. I think is better to contact your Hosting provider.

Maria

[Trana]

Unless if it was a temporary server down (PHP) or your mailserver, it's the first time that I'm seeing a PHP configuration without (or maybe wrong configuration) mail() function. As you can see in the message, the function is correct just there is no connection to mailserver. I think is better to contact your Hosting provider.


The server wasn't down. It is a Windows server, so maybe that is the problem? All of my other apps and hacks are able to send mail properly.

[jtslater]

I have not installed the product yet, curious to know if there is an ability to have vBulletin open a ticket in this helpdesk when a user reports a thread. Rather than sending the mod team an e-mail, would love to have a ticket opened in this helpdesk.

[Trana]

I get the following error when trying to overwrite the xml product file during an install:

Invalid SQL:
UPDATE language SET title = title, phrasegroup_adv_gallery = 'a:186:{s:12:\"add_category\";s:12:\"Add Category\";s:20:\"add_rating_for_image\";s:20:\"Ad d Rating for Image\";s:16:\"add_to_favorites\";s:16:\"Add to Favorites\";s:18:\"additional_options\";s:18:\"Add itional Options\";s:24:\"adv_gallery_stats_closed\";s:17:\ "Statistics Closed\";s:24:\"adv_gallery_stats_navbar\";s:9:\"T op Stats\";s:24:\"alert_gallery_turned_off\";s:145:\" <div align=\"center\" style=\"color:red; background-color:white; border:1px solid black;\"><b>Alert:</b> The gallery is currently turned off!</div>\r\n\";s:22:\"allow_other_users_rate\";s:32:\" Allow Other Users to Rate ............ (it goes on for a LONG time)

MySQL Error : Unknown column 'phrasegroup_microsupport' in 'field list'
Error Number : 1054

Any ideas what the problem is?

[MaryTheG(r)eek]

I get the following error when trying to overwrite the xml product file during an install:



Any ideas what the problem is?

Seems that you messed up your system. Try to repair/optimize your database.

Maria

[Charles_1]

Bug: If you disable products it stops the department from working, when i disable products the display then is wrong and also departments won't show the drop down list of departments.
Yes, I can confirm this.

When I disable Product section in admincp (Use Products), then Department menu is just blank in form for new ticket and fields for Products contains: "; ".

microSUPPORT v1.2.0
vBulletin v3.8.2

[MaryTheG(r)eek]

Yes, I can confirm this.

When I disable Product section in admincp (Use Products), then Department menu is just blank in form for new ticket and fields for Products contains: "; ".

microSUPPORT v1.2.0
vBulletin v3.8.2

I'll check it and I'll revert later today.

Thank you
Maria

[Alfa1]

How does this handle reports and the contact us form?

[MaryTheG(r)eek]

How does this handle reports and the contact us form?

It doesn't handles them at least for the moment. But as long as the contact form can be accessible (depending on your setup) from non register users, can't handes it at all.

Maria

[ragtek]

Everytime the same.
Removed by the Author because:

*
For 7 mods, there are 1905 downloads but only 577 clicked installed.
*
For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
*
I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION

After all, I'll stop be the idiot on this market.

MariaC'mon, if we all(the coders) would make it this way, vb.org could close because nobody would release anything...

They existed in the past, the will exist in the future and we can't do make anything.

[Trana]

I'm just testing it right now, but it seems like a great mod. You should do a light and full version, give away the light here and sell the full version on your site.

[Trana]

One other thing that I should mention, I can't even download the screen shots for some of your mods on your own site because you have to be a paid owner in order to download files.

[ShiZoPhreN]

Removed by the Author because:

*
For 7 mods, there are 1905 downloads but only 577 clicked installed.
*
For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
*
I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION

After all, I'll stop be the idiot on this market.

Maria

Maria, thank you so much for making these famous Plugins/Add-On's thats pity but the users have year after year, lost to gratitude

I think its a good idea, that you remove your Add-Ons here :)

Sorry for my bad english :) and have a nice day/night..

Greets from Germany..

[SCRIPT3R]

Removed by the Author...

Seriously, did anyone expect anything different? Business as usual for MH :down: