Database error when upgrading

[reebok008]

We are currently updating our board from 3.6.9 to 3.8.2 by calling upgrade.php file from the /install/ folder which results in the following database error:


Step 2) Misc Table Alterations
Altering event Table (1 of 1)
Altering prefix Table (1 of 1)
vB_Database_Alter: fetch_table_info() has not been called successfully.


All files are properly created/edited by the script.

Could anyone help us resolve this issue?

Thanks in advance.

[Lynne]

You should post this at the appropriate forum on vbulletin.com for help.

[Dismounted]

You may want to open a support ticket instead - that way, a staff member from Jelsoft will be able to look at it more closely.