Edit FAQ template

[scoyote]

I'm running 3.73 Patch Level 1
(mainly because weeks after I paid VB to upgrade to 3.73 PL1 they came out with a frigging new update, you'da thunk they would have had the courtesy to tell me to wait)

Anyway.....I'm trying to edit my FAQ templates, specifically this one:
Signatures, Avatars and Profile Pictures

I click the edit link and it takes me to a page where I can see the code....but there is nowhere to edit the code.

So...how do I edit the actual text that is in that FAQ?

I've help icon to try to figure it out and it tells me this:

This is the "answer" to the "question" (aka Title) of the entry. It should be viewed as a template in that you must use HTML for formatting such as line breaks. If this is a set, this is the description of the set.

Again....no place to edit.

Anyone that can help me?

Thanks in advance

[Lynne]

It should show you the item, then say Translations underneath. Just copy/paste the original down there, edit it, Save. Just like you do with phrases.

[scoyote]

Yea, I thought the same thing...but it doesn't work.
I save and save and save.......nothing

That ain't it

[Lynne]

That's exactly how it works on mine. I just tested it. In fact, from my little experiment I can tell you to NOT forget to also copy the title cuz otherwise it will be saved without a title!

[scoyote]

Something is goofy with my install or something then...because it's absolutely not working for me.

Check this screen shot.....and I can change the name of the title and it will update but the text will NOT update.

[Lynne]

What happens when you try to change the text? When you go back to that page in the FAQ, is it changed in that bottom part or is that bottom panel 'blank' again (like you have never edited it). Do you get an error when saving? Does an error show up in your error_logs?

[scoyote]

I don't know where/how to check error logs but I do not get any errors.

In fact it tells me the edit was successful but nothing ever changes.

The bottom remains with the text in it, it does not go blank after I click "Save".
When I go back to Edit, that text is still in the bottom box, just as I typed it and just like I want it, but the actual text never changes.

Weird huh

[Lynne]

Perhaps the page is in your cache? Can you do a Force Refresh on the page (shift + refresh) and maybe it will show up.

[scoyote]

Nope....that's not it...I already tried that plus I changed this about noon yesterday (or tried to change it) and I have 3 different computers at home and now I'm at the "day job" on a totally different computer and nothing has changed.

I'm also having issues with the FORUMHOME

I've got another thread on that one.

I can't get my "What's Going On" to go to the top either.

For some reason nothing is updating

[Lynne]

Are you using the datastore (check in your config.php):
// ****** DATASTORE CACHE CONFIGURATION *****
// Here you can configure different methods for caching datastore items.
// vB_Datastore_Filecache - to use includes/datastore/datastore_cache.php
// vB_Datastore_APC - to use APC
// vB_Datastore_XCache - to use XCache
// vB_Datastore_Memcached - to use a Memcache server, more configuration below
$config['Datastore']['class'] = 'vB_Datastore_Filecache';
If so, did you make sure the datastore folder is chmod to 777? Is the datastore_cache file being updated?

[scoyote]

Whew....I don't know that answer.

I had Vbulletion do the initial install and the upgrade.
I guess I need to ask them????

[Lynne]

No, look in your config file at the lines I posted.

[scoyote]

Here is what it says in my config.php

// ****** DATASTORE CACHE CONFIGURATION *****
// Here you can configure different methods for caching datastore items.
// vB_Datastore_Filecache - to use includes/datastore/datastore_cache.php
// vB_Datastore_APC - to use APC
// vB_Datastore_XCache - to use XCache
// vB_Datastore_Memcached - to use a Memcache server, more configuration below
// $config['Datastore']['class'] = 'vB_Datastore_Filecache';

[Lynne]

OK, you are just using the database. Then I guess I would wonder if it's getting updated in the database. How long have you had the forum? You aren't maxed out in size in your database or anything, right?

Have you tried disabling your plugins to see if that makes a difference?

And, when you put text in there, are you using valid html? Have you tried just putting "Boo!" in there to see if that works? Maybe you have suhosin or mod_security enabled (you can look in Maintenance > Diagnostics > Problematic Webserver Modules to see) and that is causing the problem.

[scoyote]

Sigh......

OK....disabled the plugins and tried....nothing happened

Ran the diagnostics....says everything is ok...see attached .jpg

Database should be fine as far as room.....but then again...I don't know how to check that stuff but I would guess there would be errors if it became full?

I get hundreds of posts a day....with no errors.

Typed "Boo".....and nothing changed .....

Like I said, I'm having other issues with getting things to work.

Check this thread ........ can't get the "What's Going On" to move either.
https://vborg.vbsupport.ru/showthread.php?t=198895

Something is weird and the install/update were done by the guys that wrote this software, you'd think they would do it correctly????

[Lynne]

I don't know what else to suggest. I can't figure out why it won't work for you. I think it's probably time for you to put in a Support Ticket.

[scoyote]

Yea, it's driving me nuts too.

Thank you for all your help and your time, it's very much appreciated.

I need to check to see if my datastore folder is chmod to 777

I can't do that from here so I'll check when I get home tonight and see.

--------------- Added 1229387984 at 1229387984 ---------------

The datastore folder was set to 775
I changed it to 777 .... do I need to change the files inside the folder, or just the folder?

Wonder why it was set at 775?

[dismas]

Just the folder.

[scoyote]

Yea.....well that didn't fix the problem either.

Thanks for the reply.....any other ideas?

I have no idea why my setup is not working ...... just lucky I guess ;-)

[Lynne]

You don't need to worry about the folder since you aren't using datastore.

Like I said, put in a Support Ticket and I'm sure they will figure it out for you.

[scoyote]

I did enter a support ticket and referenced this discussion so I didn't have to try to tell them all the stuff we already did.

Anyway, I do appreciate your time and effort.

Have a Merry Christmas