Blank Page in subscriptions logs

[Aadil]

Hey I have this problem so I can't check my subscriptions Logs and I really need it enabled...

When ever i click on either
>Transaction Log
or
>Transaction Stats

It loads like a blank page (check Screenshot)

Screenshot: http://i35.tinypic.com/24vmhie.png

I don't know could be causing this, it use to be working, I even tried re uploading the subscription

Like Everything else works such as

Subscription Manager
Add New Subscription
Subscription Permissions
Payment API Manager
Test Communication

So What can I do to fix this?

[Marco van Herwaarden]

To troubleshoot this, please remove any hacks and disable your plugins, then see if you still have this problem.
Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.

[Aadil]

Yeah i just upgraded to 3.7.4 Patch 1 or what ever... I will try disabling the plugins now :)

EDIT: Still not working with plugins disabled

[Lynne]

Marco's second suggestion was to reupload the files. Did you try that?

Also, you may want to check your error_logs and see if anything is in there.

[Aadil]

I just upgraded to 3.7.4 Patch 1 yesterday like 2 hours before i replied :P

[Lynne]

So? It could be that a file was not uploaded correctly/completely. It happens all the time to users who then have this sort of problem/error. So, try reuploading the files and also check the error_logs.

[Aadil]

The files are completely uploaded i have done it a few times... im not that good with VB but i know some what...

where are the error_logs :$

[Lynne]

Your logs are typically in your root folder - on the same level as your public_html folder.

[Aadil]

Thanks

Edit: wat are they called lol

[Lynne]

Thanks

Edit: wat are they called lol
The logs? You should see a logs folder with both access_logs and error_logs. That is on linux. If it's windows, I have no idea.

[Aadil]

I dont see any logs :| and its Linux

no folders or anything with log on it :S

[Lynne]

Maybe ask your host about them. He should know where they are.

Maybe you should try downloading a new vbulletin package in case something is wrong with your subscription.php page.

Also, have you tried disabling your plugins and seeing if that fixes it?

Or, have you tried using a different browser to see if you get the same problem?

Or, have you tried using a test account - promote them to admin and give them permissions to see that page - then see if they have the same problem.

[Aadil]

Like i said i just upgraded VB and i have replaced the file many times trying to fix it..

also no other staff member on my site can see it :(

[Aadil]

Hello still getting this problem :(

[Marco van Herwaarden]

If you have this problem with all modifications disabled and using default files, then please open a support ticket.

[Aadil]

A kk thanks