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kj_202
04-30-2008, 05:45 PM
Basically emails won't send such as when a user requests for passwords... it never sends.
The user has told me that they waited nearly one day and has not yet come.

Edit: I asked my host again and they have now sorted it.
Dismounted
05-01-2008, 06:46 AM
Admin CP > Maintenace > Diagnostics

Send a test email to yourself to see if you receive it.
snakes1100
05-01-2008, 11:01 AM
To find out the real issue of why this particular user does not receive the email, you will need to check your email log on the server, if this isnt a dedicated server / vps, your host will have to check the log file to see why it failed, so submit a ticket to your host and provide them the email the user is using on your forum and ask them to tell you why it fails to get sent.
kj_202
05-01-2008, 03:00 PM
Admin CP > Maintenace > Diagnostics

Send a test email to yourself to see if you receive it.

Just did that, it sent BUT it says it is "not safe to open" any ideas?
Could this be to do with the
Smtp host being local host?

To find out the real issue of why this particular user does not receive the email, you will need to check your email log on the server, if this isnt a dedicated server / vps, your host will have to check the log file to see why it failed, so submit a ticket to your host and provide them the email the user is using on your forum and ask them to tell you why it fails to get sent.

I asked host before, they don't know.
Dismounted
05-03-2008, 04:40 AM
Where does it say not safe to open? In your inbox?
kj_202
05-03-2008, 10:51 AM
Where does it say not safe to open? In your inbox?

Inbox... rarely sometimes it sends it to the "junk box" and ALWAYS says "unsafe to open".

Basically the message gets blocked because it contains passwords.
Dismounted
05-03-2008, 11:37 AM
It's blocked because the email server has deemed it "unsafe" - this is usually due to no SPF and/or DomainKeys record set up.
kj_202
05-03-2008, 11:56 AM
It's blocked because the email server has deemed it "unsafe" - this is usually due to no SPF and/or DomainKeys record set up.

So can this be done by creating "smtp"? and then in vbulletin options changing "stmp host" to the smtp created?
Dismounted
05-03-2008, 02:00 PM
An SPF record is basically a TXT DNS record. That's what you need to add. DomainKeys, on the other hand, is a bit more complicated. Changing to an SMTP host should have no effect.
kj_202
05-03-2008, 02:02 PM
SPF - Educate me :), how would I go about this?
Dismounted
05-03-2008, 02:04 PM
http://en.wikipedia.org/wiki/Sender_Policy_Framework
http://www.openspf.org/
kj_202
05-04-2008, 04:16 PM
http://en.wikipedia.org/wiki/Sender_Policy_Framework
http://www.openspf.org/

Progress slightly...

I found the spf and domain keys, shall I enable them both or just 1?
Which 1?
Dismounted
05-07-2008, 07:25 AM
Both - SPF and DomainKeys/DKIM are different things.
kj_202
05-07-2008, 03:33 PM
Both - SPF and DomainKeys/DKIM are different things.

oh they are :o, if I get this fixed, I will edit main post

Thanks