PS - HelpCenter

[PaulSonny]

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version (https://vborg.vbsupport.ru/showthread.php?t=176367)

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter (http://www.paulsonny.com/forum/helpcenter.php)

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here (http://www.paulsonny.com/forum/project.php?projectid=1).

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get :)!
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed (https://vborg.vbsupport.ru/vborg_miscactions.php?do=installhack&threadid=176968) if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[John3971]

Good that you made it for 3.6 to even if im only using 3.7 :)

[icekillerx510]

Very Very nice, Im using it now. Great Job

[valdet]

Great addition. I will watch this thread closely.

[iogames]

I'm glad to see how you're a man of his word ;) great job

[PoetJA-1975]

Wow! Very nice = Thanx so much for the time you put into making this HelpCenter mod available for the 3.6.x series! AWESOME!

Jacquii.

[PaulSonny]

Not a problem, I have made it so that I can update the 3.6 version and the 3.7 version very easily without the need to write the same stuff for both modifications.

Thanks, Paul.

[katie hunter]

Nice mod (: I will wait for it till it become gold.

[regitbull]

nice i will install it :)

[PaulSonny]

I have updated the download to include an updated product file which further fixes the latest vBulletin security risk.

Thanks, Paul.

[TheInsaneManiac]

You have no idea how long I have been waiting for this. You are my hero. I have tried many other scripts like osticket thats not for VBulletin and none work. You are awesome. Keep up the great work. I shall nominate you for MOTM!

[echo2kk5]

I've installed this on my 3.6.10 but in the Help Center page there are no options to create a new ticket..all that there is:
https://vborg.vbsupport.ru/

Are all the admin settings in > vBulletin Options > HelpCenter Main Settings? There is no Link on the side like the vBulletin Options, Styles & Templates, etc... I see no usergroup permissions at all, anywhere as stated in the mod descriptions. I don't think the admin CP is installing even though that file is uploaded to the correct folder.

I see this in the Readme file:

vBulletin Version: 3.7
Product Version: 1.00 Beta 3
Authors: Paul Cook (PaulSonny) and Jason Abbott (Jase2)
With Thanks To: John Persson (John3971) {Fan Rage} and Leigh Sumpter (Leigh) {New Modifications}
Description: HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.


Is this for 3.6 or 3.7?

[PaulSonny]

This download is for vBulletin 3.6, I may have just forgotten to update the README file.

After reviewing the cpnav and bitfields file I have realised I had forgotten to update those to the new product ID for this version, I have corrected this and is now updated in the download. I suggest everyone updates.

Please re-install and it should work.

Thanks, Paul.

[bazzup]

great work, will wait for a final though,

from the demo anyone can view and reply to tickets even unregisterd will this be the case in the final edition?

regards

[Jase2]

No! The PaulSonny website is for our own use, in ordering ect..

That's why we suggest you try this on a test board, and wait for a 'stable' release.

[DssCrazy]

Probelm found. i just took the new update re did everything and in the left hand colume in the admincp the tciket option no longer show up! Can you please fix?

Thanks

[sbarbz]

Database error in vBulletin 3.6.10:

Invalid SQL:
UPDATE usergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'מנהלי אתר',
`description` = '<b>מנהל ומייסד האתר</b>',
`usertitle` = '<b>מנהל ומייסד האתר !</b>',
`opentag` = '<b><font color=\"#ff9933\">',
`closetag` = '</b></font>',
`passwordexpires` = '180',
`passwordhistory` = '360',
`creditpermissions` = '628',
`credit_induction` = '21',
`credit_referral` = '0',
`credit_refbonus` = '0',
`credit_paycheck` = '0',
`credit_active` = '0',
`credit_birthday` = '0',
`credit_repgive` = '0',
`credit_reputation` = '0',
`credit_infraction` = '0',
`credit_thread` = '4',
`credit_threadrate` = '0',
`credit_post` = '0',
`credit_ownthreadpost` = '0',
`credit_postsize` = '0',
`credit_ownthreadview` = '0',
`credit_ownthreadrate` = '0',
`credit_ownthreadreply` = '0',
`credit_ownprofileview` = '0',
`credit_pollmake` = '0',
`credit_pollvote` = '0',
`credit_attachment` = '0',
`credit_sendpm` = '0',
`credit_addevent` = '0',
`credit_addprofpic` = '0',
`credit_profile` = '0',
`credit_donmaxuser` = '-1',
`credit_pastotpost` = '-1',
`credit_pastotuser` = '-1',
`credit_pasawuser` = '-1',
`credit_pasawthread` = '-1',
`credit_saveint` = '0.2',
`credit_maxsave` = '-1',
`credit_loanint` = '0.2',
`credit_maxloan` = '100',
`credit_totloan` = '5000',
`credit_goodgroup` = '0',
`credit_midgroup` = '0',
`credit_badgroup` = '0',
`credit_maxtickets` = '0',
`credit_lotdiscount` = '0',
`ugphelpcenter` = '1',
`forumpermissions` = '1048575',
`genericpermissions` = '503840447',
`solvedthreadpermissions` = '1',
`attachlimit` = '0',
`pmquota` = '65535',
`pmpermissions` = '7',
`pmsendmax` = '65535',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericoptions` = '55',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '100',
`avatarmaxheight` = '100',
`avatarmaxsize` = '20000',
`signaturepermissions` = '245759',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '10000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`awspermissions` = '15'
WHERE usergroupid=6;

MySQL Error : Unknown column 'ugphelpcenter' in 'field list'
Error Number : 1054
Date : Saturday, April 26th 2008 @ 08:35:33 PM
Script : http://****.co.il/admincp/usergroup.php?do=update
Referrer : http://****.co.il/admincp/usergroup.php?do=edit&usergroupid=6
IP Address : ***
Username : ***
Classname : vb_database
in two Version

[PoetJA-1975]

I've installed this on my 3.6.10 but in the Help Center page there are no options to create a new ticket..all that there is:
https://vborg.vbsupport.ru/

Are all the admin settings in > vBulletin Options > HelpCenter Main Settings? There is no Link on the side like the vBulletin Options, Styles & Templates, etc... I see no usergroup permissions at all, anywhere as stated in the mod descriptions. I don't think the admin CP is installing even though that file is uploaded to the correct folder.

I see this in the Readme file:

vBulletin Version: 3.7
Product Version: 1.00 Beta 3
Authors: Paul Cook (PaulSonny) and Jason (Jase2)
With Thanks To: John Persson (John3971) {Fan Rage} and Leigh Sumpter (Leigh) {New Modifications}
Description: HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.


Is this for 3.6 or 3.7?


Same issue in 3.6.8 PL2 - no lefthand column in AdminCP for HelpCenter options.
At http://JPiCForum.info/helpcenter.php - there's no option to create new ticket - apparently because I haven't set the options... But there are no options o.O

May need to update the attached zip pack to current please.

Thanx,

Jacquii.

[PaulSonny]

Sorry about this guys, its very difficult for me to judge without actually testing on a proper vBulletin 3.6 Installation, im just relying on knowledge and pretty much guess work.

If anyone is willing to possibly give me admin access to a 3.6 Install I will try my best and update the package.

Thanks, Paul.

[PaulSonny]

Right I have released Beta 5 and hopefully sorted out the issues mentioned above along with it.

Please report any problems.

Thanks, Paul.

[PoetJA-1975]

Hey PAUL - still no main HelpCenter options in the AdminCP
And now the AdminCP ---> vBulletin Options ---> HelpCenter (shows a blank space)
Then at http://jpicforum.info/helpcenter.php there's no links at all for submitting tickets or even viewing tickets....

Help please :)

Jacquii.

[PaulSonny]

Oh dear, sorry about this everyone.

Try this package, if it works ill update the original download.

Thanks, Paul.

Package Removed.

[PaulSonny]

I have again updated the original download and this 'should' work.

As usual please report any problems.

Thanks, Paul.

[PoetJA-1975]

Well PAUL.... Install went simple enough - I over wrote the files that had been installed and imported the product with overwrite enabled... Now the AdminCP options show up wonderfully - BUT I don't see any section for adding usergroup permissions?!?!? Is there such a section? So the navigation at http://jpicforum.info/helpcenter.php is missing a few links and is not like the example screenshots posted in the 3.7 thread:

https://vborg.vbsupport.ru/attachment.php?attachmentid=78864&d=1208398209

Anyway - looking forward to getting this installed and working correctly! I was able to see the departments section and made a few departments without hassle - but when navigating to http://jpicforum.info/helpcenter.php?do=newticket - I see just a permissions error....

Help! :D

Jacquii.

[ZomgStuff]

Come on, get an RC release, we're all dying for it.

I want to put this on my live board.

[ZomgStuff]

One suggestion I give is the option to make make all tickets by default open to everyone to see, unless the ticket-opener specifically checks off a checkbox to make it private.

[PaulSonny]

There is no point going to RC stage when it simply isn't ready.

With regards to your problem Jacqui, have you checked under the Usergroup Permissions for the HelpCenter options?

Thanks, Paul.

[PoetJA-1975]

There is no point going to RC stage when it simply isn't ready.

With regards to your problem Jacqui, have you checked under the Usergroup Permissions for the HelpCenter options?

Thanks, Paul.
Um... I do not see any options in the Usergroup Permissions for the HelpCenter at all...

Interestingly weird thing - is that there is a blank set of options (I don't think was there previously) that.........um............see the screenshot:

http://img247.imageshack.us/img247/3693/questionblankoptionca6.gif

Um - could those be the options? There's no text or anything and I'm afraid I just don't know what that is LOL... Help :D

Jacquii.

[PoetJA-1975]

Oh wait! I think I see the options now... There's no text at the top of the box though - and I'm not sure what the hell that blank box of options is?!?!?!? Weird... But yes! I do see ticket permissions...

Testing... YAY! I've tested the 1st Support ticket and it works wonderfully...

I'll have a few questions a little later I'm sure...

Thanx,

Jacquii.

[PaulSonny]

Hello again,

Alot of things messed up because of something I did on the site were I am developing HelpCenter, anyway everything seems to be hopefully (fingers crossed) back in order and all phrases now seem to be back to normal.

Feel free to update with product file.

Thanks, Paul.

Jacqui, does updating with this product file solve your Usergroup blank options for HelpCenter?

Thanks, Paul.

[TheInsaneManiac]

Hey paul for some reason it isn't adding the table prefix to the posts. When I submit a new ticket I get this:
Database error in vBulletin 3.6.10:

Invalid SQL:
SELECT department FROM helpcenter_department WHERE departmentid = '1';

MySQL Error : Table 'pXXn_pXXXXXc.helpcenter_department' doesn't exist
Error Number : 1146
Date : Wednesday, April 30th 2008 @ 07:07:53 AM
Script : http://forum.xxxxxxxxxx.com/helpcenter.php
Referrer : http://forum.xxxxxxxxxx.com/helpcenter.php?do=newticket
IP Address : XX.XXX.XX.XX
Username : XXXXXXXXXXXX
Classname : vB_Database

[PaulSonny]

Yes you are correct and this has been fixed. I will release an updated helpcenter.php later today.

Thanks, Paul.

[TheInsaneManiac]

Looking forward to it.

[PaulSonny]

Beta 6 Just Released!

This is going to be the final Beta for HelpCenter, from now it is just going to be bug fixes, if any.

I'm sorry, but for the final time, you are going to have to uninstall any previous version and re-install with Beta 6.

Thanks, Paul.

[PaulSonny]

One suggestion I give is the option to make make all tickets by default open to everyone to see, unless the ticket-opener specifically checks off a checkbox to make it private.

This has been implemented into the latest release. The ticket creator gets to choose whether they want the ticket to be public or private.

Latest screenshots have also been added to this thread.

Thanks, Paul.

[TheInsaneManiac]

This has been implemented into the latest release. The ticket creator gets to choose whether they want the ticket to be public or private.

Latest screenshots have also been added to this thread.

Thanks, Paul.
Can you also make it so that we can completely disable the public/private button. Can you also add something in the admin CP so that by default we can make ALL support tickets public or private. Then just another option to disable users from being able to use the public/private dropdown. That way if we want them to choose we can enable it and if we just want to choose for them we can.

[HDT]

Is possible add image verification (captcha) for guest when we enable guest can create tickets.Thanks.

By the way test this mods but seem on IE rreply box has a problem.See attachment.

[PaulSonny]

Human Verification is going to be a paid feature.

@ TheInsaneManiac.

I will look into implementing this.

I will also look into the reply box on Internet Explorer.

Thanks, Paul.

[Jase2]

Is the message box only small in Internet Explorer?

[PoetJA-1975]

Can you also make it so that we can completely disable the public/private button. Can you also add something in the admin CP so that by default we can make ALL support tickets public or private. Then just another option to disable users from being able to use the public/private dropdown. That way if we want them to choose we can enable it and if we just want to choose for them we can.

I like this idea very much - it means the process is an open one and the entire Community can see the resolution...

At anyrate - thanx for the updated versions PAUL - it's working just fine on JPiC - A very fine modification if I do say so myself! Voted MOTM :) = Good luck!

Jacquii.

btw - when is the pro version gonna be available and what enhancements will be added.
Thanx ;)

[Jase2]

We do not know when the pro version will be ready. It will be ready when it's ready.

Some of the features already are: Attachments, Subscriptions, sensitive data field, ect ect.

TheInsaneManiac, some nice suggestions. However, this will also probably be into the paid version.

We will have updates every now and again, where you can also renew access to the members area to get the latest version ect.

[PoetJA-1975]

I think for the lite version though - there should definitely be the option to make tickets viewable by all usergroups - just my opinion - It'd be a nice option to have - but definitely there will be others, as well as myself who will be looking into getting the professional version of the HelpCenter once it's made available - but yeah... Definitely the viewable by all usergroups option should be added.

Thanx again for the brilliant share and good luck with the project ;)

Jacquii.

[PoetJA-1975]

WONDERFUL - It's awesome to see the HelpCenter mod out of the graveyard!
Excellent work GUYS - I'll be looking forward to fixed download!
Congrats!

Jacquii.

[PaulSonny]

Updated the package.

Uninstall & Reinstall.

Thanks, Paul.

[PoetJA-1975]

Great! looks good PAUL!
As an FYI though - there's a query for an uncached template for hcenter_message

Thanx for the sharing though and congrats on getting the HelpCenter back online.

Jacquii.

EDITED:
ERG! Each time I create a new Department - it shows as closed and can't be seen online. Even when I edit the department to make it open - it still remains closed! Help! ERG!

[PaulSonny]

Sorry about that.

The 3.7 HelpCenter has the updated fix to the above problem. Use that download to update and I will update this when I get home.

Thanks, Paul.

[chick]

This is a great product and very useful. Using 3.6.8 p2 and testing it I get the following 2 errors in all browers. Hoping to fix this and use this product live. Thanks

[edytwinky]

Very cool mod. I will anxiously await the final version.

[tschai]

My quest just maybe over after all: great work!

Just wat I was looking for: a working version!

[PaulSonny]

chick uninstall and reinstall and make sure you set the Departments to Open.

Thanks everyone else for kind comments.

Thanks, Paul.

[chick]

Paul thank so much. They were set to open via helpcenter admin BUT when you save it OPEN , it saves closed. There is no way to force it to save as open.

So I uninstalled everything, product and php files. Reupped the files and the product.. no fix it is worse than before, now there is no where to click on at helpcenter.php page to submit a ticket in the left column, even after opening 2 departments which will not save open.

So I uninstalled and reinstalled again. Still the same. All plugin hooks were active. All files uploaded properly and to the right place.

Helpcenter admin settings all on.

I really would like to use this :confused: There must be a glitch in the code somewhere though I'd have no idea where to look.

[PaulSonny]

Send me an admin login via PM and I will have a look for you.

Thanks, Paul.

[chick]

okay will do Paul

[PoetJA-1975]

Still same issue - reported again over at PaulSonny.com :(

Jacquii.

[PaulSonny]

Updated the download, I believe this now to be fixed?

Let me know if not.

Thanks, Paul.

[chick]

okay will do. I never went back to my test site so I don't know if you got in. I made an account and emailed you the login info from your paulsonny.com site using the 'contact us' form.

I'll wait to hear back before I do anything so in case you fixed it there. I don't want to screw it up.

[PaulSonny]

Sorry chick I didnt receive the email. I will have to check my email details on PaulSonny.

Have you managed to sort your problem yet?

Thanks, Paul.

[PaulSonny]

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.

[PoetJA-1975]

Very nice- So the gold version is the current upload?
Wow - Thanx so much PAUL!
When can we expect the Pro version to be released?
And how much is it going to be & What additional features will it have?
Quite excited about this = Thanx

Jacquii.

[PaulSonny]

I have updated the original download to fix a SQL syntax and the title validation. There is no need to uninstall, just overwrite.

Very nice- So the gold version is the current upload?
Wow - Thanx so much PAUL!
When can we expect the Pro version to be released?
And how much is it going to be & What additional features will it have?
Quite excited about this = Thanx
Jacquii.

The new version available is the Gold Verison yes :)

I'm not sure about the Pro Version, but we are keeping members informed on the development process.

Price has not yet been decided and unfortunately a definite feature list hasnt been prepared. We were waiting for HelpCenter to become stable before we start work on the Pro Version.

A features that we have talked about if a notification system were you can subscribe to a ticket, very similar to a thread subscription. Attachments has been another issue and I think SPAM control is going to be a feature.

Thanks, Paul.

[Deadly Assassin]

Thanks for the update.

This is ace.

[chick]

I just got to this Paul sorry I've been so busy. YES, this works perfectly. What an awsome mod. Great addition to any forum. Thank you Paul.

[PaulSonny]

Your welcome chick.

Glad it works for you now, sorry for any problems previously.

Thanks, Paul.

[chick]

I think this will be a BIG help to many forums and it's the best thing since baked bread, so to speak. Way to go Paul. I wish I knew how to make something, anything but alas I can only follow instructions somewhat. I am voting for it and nominating now.

[Jase2]

Thanks, chick! :)

[PoetJA-1975]

Oh Gawd!
Trying to install the newest version ((btw you need to update the version number in the 1st post...)) I get the following error when importing the product:

A conflict was detected in the bitfields. You cannot continue with the installation of this product until this has been fixed. The conflicts found were:

Bitfield Collision: can_create_tickets = can_view_helpcenter
Bitfield Collision: can_edit_tickets = can_view_public_tickets


Help please. I was hoping to have this thing running before the weekend's over :(

Jacquii.

[PoetJA-1975]

Uh - hello?!?!?

Jacquii.

[PaulSonny]

Sorry about the late response Jacquii, I have been away for bank holiday weekend with my fiancee to celebrate our anniversary.

I changed the bitfield around in the new version, could you possibly try removing the bitfield file and then re-upload it and see if this corrects the error?

Thanks, Paul.

[PoetJA-1975]

Thanx PAUL - Hope you had a lovely holiday weekend ;)

Jacquii.

[PaulSonny]

Thanks Jacquii it was lovely, Aysha really enjoyed herself so thats all that matters. :)

Anyway, did that solve your problem? If not ill be happy to take a look :)

Thanks, Paul.

[PoetJA-1975]

Aysha? What a beautiful name! I love the spelling...
Anyway - yes - I've installed and it works wonderfully now. I think the issue may have been something else though... I thought I had deleted the files that were part of the earlier HelpCenter - apparently I did not - so I deleted the files via ftp and then simply uploaded the new files, importing the product anew... Worked just fine.

I thank ya for the help and for the beautiful modification.

I have a suggestion though - I've put the forum that posts the original HelpCenter topic in the JPiC Staff Zone. It'd be very interesting to have it so that whenever a Moderator or Admin posts in the Staff Zone thread - that it actually updates the original HelpCenter post with comment as well. Would be a very nice feature IMO.

Anyway - Thanx again = Cheers ;)

Jacquii.

[PoetJA-1975]

OK - You can see the the specific issue at http://jpicforum.info/helpcenter.php?do=ticket&tid=2

The text doesn't seem to parse correctly in the replies. Where the following text is how it should be formatted:

Well - You've started in the right place! Welcome to JPiC :jpicwelcome: -- Navigating the Forum is not as difficult as it may seem upon 1st glance. We have the main navigation bar which allows you to browse most forum features with a simple click or 2 ((see the pic below))

https://vborg.vbsupport.ru/external/2008/05/1.gif

We also have a section of JPiC Video Tutorials (http://jpicforum.info/jpic-video-tutorials/) that you may want to watch... The tutorials are in need of update - but they do offer an inciteful look into navigating the forum and performing certain forum procedures.

Finally - As seen in the 2nd pic below - We've made posting on JPiC as easy as a 1-click process.

https://vborg.vbsupport.ru/

Any further questions? Feel free to ask right here.

Thanx and Happy posting.

Jacquii.

It always looks like the following when either editing the reply OR simply posting a reply - Looks like the text is scrunched up and the line breaks aren't parsed:

Well - You've started in the right place! Welcome to JPiC :jpicwelcome: -- Navigating the Forum is not as difficult as it may seem upon 1st glance. We have the main navigation bar which allows you to browse most forum features with a simple click or 2 ((see the pic below)) https://vborg.vbsupport.ru/external/2008/05/1.gif We also have a section of JPiC Video Tutorials (http://jpicforum.info/jpic-video-tutorials/) that you may want to watch... The tutorials are in need of update - but they do offer an inciteful look into navigating the forum and performing certain forum procedures. Finally - As seen in the 2nd pic below - We've made posting on JPiC as easy as a 1-click process. https://vborg.vbsupport.ru/ Any further questions? Feel free to ask right here. Thanx and Happy posting. Jacquii.

Would love a fix for this issue! Um - you may tell from viewing the JPiC link I provided... I've edited the templates to suit my need. I do not think I've editing anything in particular that would have any influence on how the text is parsed though.

Thanx and I've posted this on PaulSonny.com as well. I'm using vB 3.6.8 PL2 ;)

Jacquii.

[PaulSonny]

Sorry about the slow response time's Jacquii we've been working flat out.

Anyway 1.01 is here, just overwrite everything.

Thanks, Paul.

[PoetJA-1975]

Kewl! Questions: Which templates have been edited? What (if any) additional features have been added? And has the parse issue above been fixed?

Thanx PAUL!

Jacquii.

[raagaswaram]

hey,
nice product

[PoetJA-1975]

Finally upgraded JPiC = YAY!
Uninstalled... Moving on to the 3.7.x version...
Thanx again for the excellent support for the 3.6.x version :)

Jacquii.

[PaulSonny]

Congrats on the upgrade Jacquii.

Hope all is going well.

Thanks, Paul.

[PoetJA-1975]

Thanx PAUL - getting things situated - I didn't realize it was gonna be such a HUGE thing lol - but yeah - things are falling into place - Gotta brandnew custom style that I'm loving very much.

Jacquii.

[Jase2]

Glad to see you've managed to get everything running smoothly. :)

-- Jason

[PoetJA-1975]

Yeah - It's come together quite nicely!
I'm itchin to get my hands on that HelpCenter Pro though :)

Jacquii.

[myersj]

Mr Paul: your product is a very superb mod

It runs very well but when I operate it as a guest

the display showing a litter trouble with my IE 6.0 browser

in addition the trouble does'n exist on firefox :)




the detail depicted on this image

how Can I let the editor frame a bit larger.


thanks .:)

[WNxWakko]

Here are some things I noticed in addition to some suggestions. I think this is a great system by the way, just needs a few tweaks.

1. The departments show up in the title when you view your own tickets, however it does not show up when you are using the Administrative section. No way to determine which they belong to when your managing tickets.

2 The autothread you can create in a specific forum? I guess its more for alerting you of new tickets, however there doesnt seem to be any connective interaction to those threads and the system. If you wanted to reply on that thread, it should display a reply in the ticket.

Related to Departments
3. The Department should be its own column.

4. You should be able to sort by all columns. (i.e. department column, so if you have different groups managing these different departments, they can sort and easily manage their own.

5 You should have a link on the left listiing each department, so when managing you can just goto the ones related in that specific department.

[PaulSonny]

All covered in the professional version at PaulSonny.

I am plannig to release an updated version of HelpCenter Lite which will help prepare anyone who wishes to upgrade to HelpCenter Pro.

Thanks, Paul.

[Zate]

if your taking feature requests, would be nice to be able to assign certain departments to admins/mods and have them PM'd when a ticket is created, and then be able to "own" a ticket.

I manage about 60 staff on my forums and being able to assign them tickets would help me out a lot.

[webmasterokulu]

Hello
vBulletin 4 series, this plug-in, or do you have a new one for the 5 series?

[Drareg]

Unfortunatly www.paulsonny.com is not available anymore. I have vb 3.8.4 and this mod looks good, but can i savely use it for 3.8.4 or are there newer versions available?

Hope to hear more about this.
Thanks

[Wajow-community]

Nice! When this comming up voor vbulletin 4.x.x?