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View Full Version : HelpDesk VB 3.6.x

Abomonation
04-10-2007, 02:35 PM
Hi there,

I was wondering if there was such an addon similar to a 3.4.x addon which was a helpcenter which will be compatiable with VB 3.6.x

Thanks.
Charlie98902
04-10-2007, 05:06 PM
This would be nice to have as I have a support forum.
Red Spider
04-10-2007, 07:43 PM
Nice idea - would love to see this :)
Abomonation
04-11-2007, 08:52 AM
Would anybody be able to make this?
bollie
04-11-2007, 01:10 PM
Nice idea ;)
WhaLberg
04-11-2007, 01:23 PM
Can you guys can show us a link of that old addon? So we coders may have an idea about how it is.
Abomonation
04-11-2007, 03:12 PM
Sure,

The link is..

https://vborg.vbsupport.ru/showthread.php?t=77155
UltimateOreo!
04-11-2007, 04:53 PM
Whats wrong with vbsupport, or vsupport or whateverthehell you want to call it?
Charlie98902
04-11-2007, 08:37 PM
I run a software specific forum so using that won't help me to help my members.
Abomonation
04-11-2007, 09:25 PM
vBsupport was a version 3.5 addon.

We're on version 3.6 now.

Plus i tried it on my forum, It's not compaitable.
Abomonation
04-14-2007, 10:52 AM
*bump*
Datenpapst
05-07-2007, 09:57 AM
*push*
anyone on this?
SoftDux
05-08-2007, 10:32 PM
I'm voting for this too
masons
05-08-2007, 11:55 PM
bump
Pc 1203
06-23-2007, 02:20 AM
* BuMp *

Anyone?
Rickeo
06-26-2007, 09:26 PM
Bump bump bump 100% NEEDED PLEASE PLEASE PLEASE
jluerken
06-27-2007, 10:44 AM
What about this one?
http://www.visionscripts.com/?page=products&vsproductid=10
Rickeo
06-27-2007, 09:00 PM
No unless that could be edited to make it an actual help desk the one like they have over at vbadvanced.com
UltimateOreo!
06-28-2007, 01:09 AM
*bump*

FYI, If you have basic knowledge of vbulletin, you can always fix it, Thats what I did.
Rickeo
06-29-2007, 02:50 PM
LOL what if you don't know how to fix it??
ChU v2
06-29-2007, 03:14 PM
So basically its a mod to limit the help sections and asigning it to certain usergroups? Interesting. I'd like to see this updated
Rickeo
06-30-2007, 12:37 AM
Wouldn't we all lol yet again *bum* *bump*
Destro
10-07-2007, 06:48 PM
I will give it a try ;)
DivisionByZero
10-07-2007, 08:05 PM
kayako v3 is much better and much more professional
djdonx
10-28-2007, 08:35 PM
This seems like quite a popular request. I'll try and get hold of the orginal creator of this hack and see if he will allow for it to be ported over ;)
andrewy3k
10-30-2007, 08:06 PM
bump.. need this too..
djdonx
10-31-2007, 01:51 PM
I've had no luck contacting the original author meaning I will have to create a brand new one from scratch, anybody who is willing to help out, please do. :)
technom8t
04-09-2008, 10:27 AM
any news on this yet...............????
LennySh
04-11-2008, 01:49 PM
*BUMP* Very badly needed support for 3.6.9+
J105C
04-12-2008, 06:00 AM
I Would Love To See This Too! :d
John3971
04-12-2008, 11:52 AM
yea this would be a great hack
PaulSonny
04-12-2008, 09:56 PM
I'm going to develop this modification for everyone.

I have just set up my own portfolio website, PaulSonny (http://www.paulsonny.com). Where I am currently developing two modifications.

I'm just waiting to sort out a vBulletin installation and then i'll be up and running and would appreciate all comments and feature requests to get this on the road. If anyone is interested in helping out for either modification, please get in touch.

Thanks, Paul.
John3971
04-12-2008, 10:02 PM
I'm going to develop this modification for everyone.

I have just set up my own portfolio website, PaulSonny (http://www.paulsonny.com). Where I am currently developing two modifications.

I'm just waiting to sort out a vBulletin installation and then i'll be up and running and would appreciate all comments and feature requests to get this on the road. If anyone is interested in helping out for either modification, please get in touch.

Thanks, Paul.

thats great :)
just wanted to tell you that your site doesn?t work i just get the message that the site is not found. gonna try later again.

and i think that the ticket should be saved in a forum as thread so if you remove the mod the tickets will still be there just that they look different with this..

sorry for my bad english
iogames
04-12-2008, 10:10 PM
* pnwb *
PaulSonny
04-12-2008, 10:48 PM
I have tried my site and it seems to be working for me, but its just became active so there might be a few early activation teething problems.

EDIT: The site is working, but if you try and click the Forums link then im afraid it wont work until I have sorted a vBulletin installation, some time today.

SECOND EDIT: and i think that the ticket should be saved in a forum as thread so if you remove the mod the tickets will still be there just that they look different with this..

I have added the option to enter a forum ID and it will create a new thread with each new support ticket.

Thanks, Paul.

--------------- Added 1208113586 at 1208113586 ---------------

So far, administrators have the ability to add/edit and delete departments. Department options include a title, the status of the department (open/closed) and which usergroups are allowed to use this department, all done via the admin panel. Will produce a screenshot shortly.

Ability to turn the modification on and off, also the ability to enter a Forum ID if you would like to create a new thread with each new support ticket. (0 to disable).

Department Management: Screenshot (http://www.paulsonny.com/images/departments.png)
Add/Edit Department: Screenshot (http://www.paulsonny.com/images/addeditdepartment.png)

Thanks, Paul.
John3971
04-13-2008, 06:11 PM
well im still trying to go to your site to look but it still doesn´t work for me
PaulSonny
04-13-2008, 06:25 PM
well im still trying to go to your site to look but it still doesn?t work for me

Out of curiousity, are you trying to access the forums?

Thanks, paul.
John3971
04-13-2008, 06:32 PM
Out of curiousity, are you trying to access the forums?

Thanks, paul.

no i go to www.paulsonny.com and i just get messages that the site can?t show
PaulSonny
04-13-2008, 06:45 PM
Strange, it works for me, and other people.

Anyone else having this problem?

Thanks, Paul.
Lynne
04-13-2008, 06:48 PM
I can see your site. But, as you said, none of the links on the page work yet.
J105C
04-15-2008, 04:00 AM
His links show as: website.com/#

lol
PaulSonny
04-15-2008, 10:59 AM
Website is now totally up and running and you should be able to see some real progress with the new HelpCenter.

Thanks, Paul.
Charlie98902
04-15-2008, 03:27 PM
It is, are you planning on releasing the mod for the help desk anytime soon?
PaulSonny
04-15-2008, 04:27 PM
I predict the release to be 1, possibly 2 weeks ago all going to plan.

Thanks, Paul.
Jase2
04-15-2008, 08:00 PM
Not a bad idea.

Paul, if you need any help -- contact me on msn. Sorry didn't reply, been very busy lately hehe.

--------------- Added 1208353446 at 1208353446 ---------------

Hi all,

The Helpcenter is currently in production. If you're interested in this hack/mod, then please post suggestions at: www.paulsonny.com

We plan a 'beta' release in the next week or so. We also have the vBcart in production. :)

Thanks.